Terms & conditions

1. About us

PhinCart (“we”, “us”) is an online shop for clothes, shoes, perfumes, bags, watches and other accessories, operated by Phincart E-commerce LTD, a company registered in Uganda (registration number 80043862694344), based in Ntinda, Nakawa Division, Kampala, Uganda. You can reach us on WhatsApp or by phone at +256 786 322 408.

By placing an order on phincart.com you agree to these terms, together with our Delivery & shipping, Returns and Privacy policies.

2. Products and prices

• Prices are in Uganda shillings (UGX). PhinCart is not VAT-registered, so no VAT is added.
• We show products as accurately as we can, but colours on your screen may look slightly different from the real item.
• A sale price applies while it is shown on the product. The delivery fee, any shipping fee for items shipped from abroad and any discount are shown at checkout before you order.
• If we make an obvious mistake in a price or description, we will contact you before your order is sent. You can then continue at the correct price or cancel for a full refund of anything you paid.

3. Your order

• When you place an order, you receive an order number and the items are reserved for you. Your order is accepted when its status changes to “Confirmed”.
• We may decline or cancel an order, for example if an item turns out to be unavailable, we can't deliver to your address, or we suspect fraud. We will tell you, and refund anything you paid.
• Please give correct contact and delivery details. We use your phone number to confirm and deliver your order.
• If your order contains items shipped from abroad, it is split into two orders that are delivered separately.
• Some items can be customised with a name and/or number. We print exactly what you type at checkout, so please check the spelling before you order. Customisation is charged per item, as shown on the product page.

4. Payment

• You can pay with Mobile Money or card, through a licensed payment provider. A payment counts only once the provider confirms it to us.
• Online payments must be completed within 10 minutes of placing the order. Otherwise the order is cancelled automatically and the items are released.
• Items shipped from abroad are paid in full upfront with Mobile Money or card when you order, and the payment is non-refundable (see section 7).
• Cash on delivery is available for delivery to your door in Kampala (orders up to UGX 50,000), after one of your orders has been delivered, and not for items shipped from abroad. If a delivery can't be completed, we contact you and, when you confirm, make one more attempt at no extra fee. If that isn't possible or also fails (the order is refused, you can't be reached or the address can't be found), the order is cancelled, any online payment is refunded minus the delivery fee, and cash on delivery may become unavailable for that phone number.
• We will never ask for your Mobile Money PIN or card PIN.

5. Delivery

Delivery areas, fees, free delivery and delivery times are explained in our Delivery & shipping policy. Delivery times are our best estimate and are not guaranteed, especially for items shipped from abroad. The items become yours, and your responsibility, once they are delivered to you.

6. Discount codes

• Each code has its own conditions (for example a minimum spend or end date), shown when you apply it.
• Codes apply to orders paid with Mobile Money or card, and most can be used once per customer (identified by phone number).
• Codes have no cash value and can't be exchanged or combined unless stated.
• We may cancel orders that misuse codes, for example by using several phone numbers.

8. Returns and refunds

Returns, exchanges and refunds follow our Returns policy.

9. Wholesale

Bulk and wholesale orders are agreed separately with our sales team on WhatsApp. Prices and terms in a wholesale quote apply to that order.

10. Your information

We use your details to process and deliver your orders and to contact you about them, as explained in our Privacy policy.

11. Our responsibility

We are responsible for providing the items you ordered as described. We are not responsible for delays or problems caused by events outside our reasonable control, such as severe weather, road closures or network outages. Nothing in these terms takes away rights you have under the laws of Uganda.

12. Changes and governing law

We may update these terms from time to time; the version on this page when you place an order applies to that order. These terms are governed by the laws of Uganda. If you have a problem, please contact us first so we can try to resolve it.

Last updated 1 November 2026.