Delivery & shipping
How your order reaches you, what it costs and how long it takes.
Pay with Mobile Money, card or cash on delivery.
Buying in bulk? Talk to sales on WhatsAppPay with Mobile Money, card or cash on delivery.
Buying in bulk? Talk to sales on WhatsAppHow your order reaches you, what it costs and how long it takes.
Pay with Mobile Money, card or cash on delivery.
Buying in bulk? Talk to sales on WhatsAppWe deliver in Kampala and neighbouring areas, by rider. Choose your area at checkout to see its fee before you pay.
| Area | Delivery fee | Delivery time |
|---|---|---|
| Kampala1–2 days | UGX 2,500 | 1–2 days |
| mbarara2-5 days | UGX 15,000 | 2-5 days |
| wakiso1-4 days | UGX 3,500 | 1-4 days |
| Mbale | UGX 6,000 | Confirmed by phone |
Outside these areas? Ask us on WhatsApp and we'll tell you if we can reach you.
Free delivery covers the delivery fee for your area. The shipping fee for items shipped from abroad still applies. You pay one delivery fee per checkout, even when your items arrive in two deliveries.
Every product page shows how the item reaches you:
If your order has both kinds, it is split into two orders with their own numbers: the Express items come first and the rest follow when they arrive. You can track each one.
Items shipped from abroad are non-refundable: we order them from our supplier as soon as you pay, so a paid order can't be cancelled or returned because you changed your mind. You get a full refund if we can't get the item, if it arrives wrong, damaged or faulty, or if it arrives more than 2 weeks later than the time shown when you ordered. See our Terms.
PhinCart will never ask for your Mobile Money PIN or card PIN by phone, SMS or WhatsApp.
Use your order number and phone number on the Track your order page. You'll see each step: Order placed, Confirmed, Being prepared, Out for delivery and Delivered. When your order is out for delivery, the page shows the rider's name and phone number if we have them.
If you give your email address at checkout, we also email you when your order is placed, confirmed, out for delivery and delivered. Signed in? All your orders are in My account.
Please give a clear landmark and keep your phone on so the rider can find you.
If the rider can't complete the delivery, we call or WhatsApp you. When you confirm, we make one more attempt, usually the next day, at no extra delivery fee.
If we can't reach you to arrange it, you don't confirm, or the second attempt also fails (the order is refused, you can't be reached, or the address can't be found), the order is cancelled and the items go back on sale.
If you had already paid online, we refund your payment minus the delivery fee (the normal fee for your area if your delivery was free), because the rider still made the trip.
After a missed delivery (an order cancelled because delivery failed), cash on delivery becomes unavailable for your account and phone number, and orders are paid with Mobile Money or card instead. It comes back automatically once further orders paid online have been delivered to you. After repeated missed deliveries it stays off, and you can contact us about it.
Please check your items when they arrive and tell us about anything wrong or missing within 24 hours of delivery. Returns and refunds are covered by our Returns policy.
Chat with us on WhatsApp or call +256 786 322 408.
Last updated 1 November 2026.